By the time churn is in the report, they’re already gone.

Send Deck the membership export. Get back the churn read with the at-risk list already built.

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Scheduled task
Runs 8:00 AM · monthly

Generate the churn read and named at-risk list from our latest membership export.

Every monthLast run Jul 1Open output
Membership Retention workbook created by Deck, showing churn rate and a named at-risk list
A sunlit path continuing through a quiet old-growth grove

The save call has to happen before the cancellation, not after.

Skipped visits, a failed payment, an ending commitment — the signals sit in separate exports until it is too late to act.

See who’s slipping while you can still reach them.

Deck rebuilds the churn rate and a named at-risk list each cycle, so the outreach happens this week — not next quarter.

An email to Deck returning a membership retention workbook and the calls due this week

Which members are worth a call this week?

Ask the live Deck guide how a recurring retention read could work.

Don't share sensitive information.

Start the month knowing who to save.

Send the export. Review the at-risk list and make the calls.

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