By the time churn is in the report, they’re already gone.
Send Deck the membership export. Get back the churn read with the at-risk list already built.
Build my at-risk listGenerate the churn read and named at-risk list from our latest membership export.
The save call has to happen before the cancellation, not after.
Skipped visits, a failed payment, an ending commitment — the signals sit in separate exports until it is too late to act.
See who’s slipping while you can still reach them.
Deck rebuilds the churn rate and a named at-risk list each cycle, so the outreach happens this week — not next quarter.
Run the churn read on this membership export and name who’s at risk before they cancel.
ASSISTANT
Churn held at 3.2% this month. Eight members show at-risk signals — skipped visits, failed payments, ending commitments — and six are worth a call this week.
Membership_Retention.xlsx
8 at-risk · 6 calls due this week
Which members are worth a call this week?
Ask the live Deck guide how a recurring retention read could work.
Start the month knowing who to save.
Send the export. Review the at-risk list and make the calls.
Build my at-risk list